FREQUENTLY ASKED QUESTIONS (FAQ)

Here Are Some Basic And Typical Questions Which Customers Asks And Should Know :

1. 🕒 How long does delivery take?

We usually ship within 5-7 business days.
Delivery time depends on your location, but it generally takes 10-15 working days.

2. 📦 How do I track my order?

Once your order is shipped, you’ll get a tracking link via email or SMS.
Click it anytime to see where your order is.

3. 🔁 Can I return a product?

Yes — but only if:

• You received the wrong item, or
• The product was damaged when it arrived (must show an unboxing video as proof).

If the damage was done by you, refund may be partially cut or not given at all, depending on the case.

4. 💰 When will I get my refund?

Once we receive and inspect the returned item, the refund will be processed within 5–7 business days.
Refund will be credited to the original payment method.

5. 🚚 Do you deliver to my city or village?

Yes, we deliver across most of India.
Just enter your PIN code at checkout to confirm.

6. 🔐 Is my payment secure?

Absolutely. We use 100% secure payment gateways with end-to-end encryption.
Your data is safe with us.

7. 💳 What payment methods do you accept?

UPI

Debit/Credit Cards

Net Banking

COD (Cash on Delivery) — Available in selected areas

8. 📩 What if I don’t get any update after ordering?

Check your email/spam folder or WhatsApp for updates.
Still nothing? Just reach out to us on Instagram DM or support email.

9. 🧾 Do I get an invoice with my order?

Yes — invoice is automatically emailed to you after purchase.

10. ⚠️ My product came broken. What do I do?

Send us the unboxing video clearly showing the damage within 24 hours of delivery.
We’ll investigate and help you with a refund or replacement.